Privacy policy

Poets Pets – Privacy Policy

At Poets Pets, your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Information We Collect:

  • Personal details such as name, email address, phone number, and delivery address.

  • Payment information processed securely through our payment provider (we do not store full card details).

  • Order history and communication with our customer service team.

How We Use Your Information:

  • To process and deliver your orders.

  • To communicate order updates or respond to inquiries.

  • To improve our website and services.

Data Sharing:

  • We do not sell or share your personal information with third parties for marketing purposes.

  • Data may be shared with trusted service providers (e.g., delivery companies, payment processors) to fulfill your orders.

Cookies and Tracking:

  • We use cookies to enhance your browsing experience and for analytics purposes.

  • You can adjust your browser settings to manage cookies.

Data Security:

  • Your information is protected with industry-standard security measures.

  • We take reasonable steps to prevent unauthorized access or disclosure.

Your Rights:

  • You can request access, correction, or deletion of your personal data at any time.

  • Contact us at contact@poets-pets.co.uk for any privacy requests.

Policy Updates:

  • We may update this Privacy Policy from time to time. Changes will be posted on our website.