Terms of service
Poets Pets – Terms & Conditions
These terms govern your use of the Poets Pets website and purchase of our products. By using our site, you agree to these terms.
1. Orders and Payment:
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All orders are subject to acceptance by Poets Pets.
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Payment must be completed at the time of purchase through our secure payment system.
2. Product Information:
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We make every effort to ensure product descriptions and images are accurate.
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Colours and dimensions may vary slightly due to screen settings or measurement methods.
3. Shipping:
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We ship orders within the UK only.
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Standard delivery takes 3–5 working days.
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Shipping is free for all orders.
4. Returns and Refunds:
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Most items can be returned within 30 days.
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Return shipping is covered by Poets Pets.
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Refunds are issued to the original payment method within 5 business days of receiving the returned item.
5. Limitation of Liability:
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Poets Pets is not liable for indirect, incidental, or consequential damages arising from use of our products.
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Our maximum liability is limited to the purchase price of the item.
6. Intellectual Property:
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All content on our website, including text, images, and logos, is the property of Poets Pets and protected by copyright laws.
7. Governing Law:
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These terms are governed by the laws of England and Wales.
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Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Contact Information:
